Question 1

1. How can I book a service with Snowride Lapland?

Accepted Answer

To book a service, go to our booking page, select the service you’re interested in, choose your date and time, and follow the instructions to complete your reservation. You can also contact us directly if you need assistance.

Question 2

2. What payment methods do you accept?

Accepted Answer

We accept payments via credit card and debit card. Cash payments are also available in the office.

Question 3

3. What should I do if I need to cancel or change my reservation?

Accepted Answer

If you need to cancel your tour, please contact us info@snowridelapland.com. (info@snowridelapland.com.)You can cancel or change your reservation up to 8 days before the service without charge. If you cancel 7 days or less before the event you will be charged a cancellation fee of 50%. If you cancel 2 days or less before the event you will be charged a cancellation fee of 100%.

Question 4

4. What is included in the price of the services?

Accepted Answer

The price of the service includes temporary rental of clothing to carry out the activity (until the activity is completed), transportation to the site where the tour will start, the guided tour which will be the main part of the activity and the return to the central office of Snowride Lapland Oy.

Question 5

5. Where are the services provided?

Accepted Answer

Our services are provided at various locations in Rovaniemi and its surroundings. The specific location will depend on the service you book. Full details will be provided in your booking confirmation.

Question 6

6. Are there any requirements or restrictions for participating in the tours?

Accepted Answer

Some tours may have specific requirements, such as minimum age, physical fitness level, or health restrictions. Please check the description of each service for any requirements or contact us with specific questions.

Question 7

7. How can I contact customer service?

Accepted Answer

You can contact our customer service team via email at info@snowridelapland.com, by phone at +358 40 630 90 16, or using our live chat available on the website during business hours.

Question 8

8. What should I bring for the tours?

Accepted Answer

We recommend wearing appropriate clothing and footwear for the weather and activities. It’s also useful to bring a camera, sunglasses, and any personal items you might need. Check the service description for specific recommendations.

Question 9

9. Do you offer services in other languages?

Accepted Answer

Yes, we offer services in several languages (English, Spanish, Italian and Catalan). Please select your preferred language when making a reservation or contact us for more details about available language options.

Question 10

10. Can I book a private tour with Snowride Lapland?

Accepted Answer

Yes, we offer private tour options. For more information on availability and pricing for private tours, please contact us directly.

Question 11

11. What happens if the weather affects the service?

Accepted Answer

In case of adverse weather conditions, we will contact you to inform you about any changes or cancellations. Services will be rescheduled or refunded as necessary.

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